How can we help?
Here’s how to get back into your account, finish an upload or manage your notes.
Write to us
[email protected]Tell us the screen with the problem, roughly when it happened and the error message. Don’t send your password, verification link or private lecture files.
I can’t sign in
Ask for a password reset link and enter the email address you use for your account. Check your inbox and spam folder. If the link has expired, ask for a new one and open the latest email.
The verification email didn’t arrive
After signing in, open Account settings from your profile and choose Send verification email. Check the address and your spam folder. If you see a message about too many tries, wait for the time shown.
My upload or AI job stopped halfway
Check your internet connection. To continue an unfinished upload, choose the same files in the same order in the same browser, and keep the course, title and note options the same; changing them may start a new upload. Check the job status and error message in your course and try again when it makes sense. If AI isn’t available, you can keep your sources with Only save the sources, or write a note yourself.
On iPhone and iPad, you can continue an unfinished recording from Record lecture in the notebook. Don’t delete the app before the recording is uploaded. You can manage camera and microphone access in Notju’s section of your device’s Settings app. If transcription is off, your recording is still saved, but no transcript is made automatically.
The microphone needs browser permission. If you have an unfinished recording, open the course from the same device and browser and try to recover it before clearing site data. Keep the tab open until the recording is finished.
I’ve used up my AI
Your weekly AI use is shared across all your devices for the same account. Your week starts with your first AI job and renews 7 days later. You can see your use and when it renews in Account settings → AI use. For more, upgrade to Notju Pro in the iPhone or iPad app; Pro gives you 5× the Free plan’s use. If AI is unavailable for another reason, the app says so.
Even when you can’t start a new AI job, you can upload files with Only save the sources, keep your recordings and write notes yourself. You don’t need to choose your files or type your title again.
My note has a mistake or my change wasn’t saved
You can compare a note made with AI with its source and edit it. If the text read from a source is wrong, fix the source text and create the note again. Check the save status while you edit. If your connection dropped, don’t clear site data, so the recoverable draft in the same browser is kept; try again once you’re back online.
I want to delete my account and data
Sign in, open Account settings from your profile and confirm Delete my account with your password. If you don’t remember your password, reset it first. Deletion can’t be undone, so download the sources you want first. See the Privacy page for technical logs, file cleanup and copies in your browser.
In the iPhone or iPad app, the same option is under My account → Delete my account. Enter your password and confirm Delete for good. You don’t need to write to support for this.